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Direct Assistance | Caguas, PRHow can we help you?
We are available to answer your questions, schedule a platform demo, or process your first order. Choose your preferred channel.
How can we
help you today?
Call Now
Speak directly with our customer service team or sales representatives.
787-251-1662
Mon – Fri · 8:00 am – 5:00 pm
Immediate response during business hours
Send us a WhatsApp message for quick inquiries or order tracking.
+1 (787) 251-1662
Mon – Fri · 8:00 am – 5:00 pm
Response in <2 hours (business hours)
Send an email and we will respond with the information you need.
service@pr-optics.com
We respond Mon – Fri
Response in 4–6 hours (business days)
Schedule Visit
Meet our laboratory, the digital freeform technology, and the team in person.
ANGORA INDUSTRIAL PARK
Highway 1
Building F, Km 33.3
Caguas, PR 00725
Mon – Fri · By appointment only
Our Location
Puerto Rico Optics Lens Lab
ANGORA INDUSTRIAL PARK
Highway 1 Building H, Km 33.3
Caguas, PR 00725
Or Fill Out This Form
Complete the form and a representative will contact you in less than 24 hours.
Frequently Asked Questions
Answers to our customers' most common questions.
We recommend using our online platform for greater speed and accuracy. However, your assigned representative can help you process the order directly.
For current customers' emergencies, contact your assigned sales representative directly. They have extended availability for urgent situations.
No. Deliveries are made Monday through Friday. If an order is completed on Friday, it will be delivered the following business Monday.
Log in to the online platform for real-time 24/7 tracking. You will also receive automatic email notifications at each stage of the process.
Standard production time is 24 to 48 hours, depending on the lens type and requested treatments. The platform will show the estimated time before you confirm the order.